CONTACT US

Frequently Asked Questions (FAQ) – Contact Us | SouthSide Airport Taxi

1. What is the best way to contact SouthSide Airport Taxi?

To begin with, you can reach us via phone, SMS, or by using our online contact form. However, for immediate assistance or urgent bookings, we strongly recommend giving us a direct call.

2. What are your operating hours?

In fact, we operate 24 hours a day, 7 days a week — including weekends and public holidays. So, whether it’s an early morning departure or a late-night arrival, we’re always available to assist.

3. Can I make a booking through the contact form?

Yes, definitely. You can conveniently submit a booking request through our online contact form. Just make sure to include your pickup address, destination, date, time, number of passengers, and any specific requirements.

4. How quickly will you respond to my inquiry?

Generally, we aim to respond to all messages within 1–2 hours during regular business hours. That said, for urgent matters, it’s best to contact us by phone.

5. Do you confirm bookings made via contact form or email?

Absolutely. Once we receive your booking request, we’ll check availability and promptly send a confirmation via phone, SMS, or email.

6. What information should I provide when contacting you for a quote or booking?

To help us serve you efficiently, please provide the following:
– Pickup and drop-off locations
– Date and time of travel
– Number of passengers
– Flight number (for airport transfers)
– Any special needs (e.g., baby capsule, extra luggage)

7. Can I contact you for urgent, same-day airport transfers?

Yes, of course! We do our best to accommodate same-day and last-minute bookings based on availability. Therefore, for the fastest response, please give us a call directly.

8. Do you offer support for corporate accounts or repeat bookings?

Indeed, we do. If you’re a business client or frequent traveler, feel free to get in touch — we’ll be happy to discuss tailored solutions, including corporate accounts or recurring bookings.

9. Where are you located?

We are proudly based in Baldivis at 34 Rubens Circuit, Baldivis WA 6171. Specifically, we serve a wide area including Rockingham, Kwinana, Mandurah, and nearby suburbs with reliable airport taxi and transfer services.

10. What if I don’t receive a response after submitting the contact form?

On rare occasions, if you don’t hear from us within a few hours, we kindly ask that you call us directly to ensure your message has been received and addressed promptly.